Smarttnet - iPass > iPass Support

If you require technical support while roaming, please call (604) 473-9700 or email, Technical Support.

There are also a number of troubleshooting tips included at the end of the Roaming User Guides.

We have found that these tips solve 80% of the problems reported by roaming users. Find out what version of iPassConnect you are using and download the appropriate user guide.

iPass Services
iPass Access Point
iPass Hot Spots
iPass Cost of Roaming
iPassSoftware Downloads
iPass FAQ
iPass Support

Windows
Mac OS X
Mac OS 8.6, 9.0, and 9.1
To send e-mail through mail.smartt.com, once you are logged in through an iPass Port, go to http://ipass.smartt.com then enter your username ONLY (e.g. tech@smartt.com username is tech) and your regular password. Once the confirmation page is shown, you may now send e-mail through our server for 30 minutes or until you reconnect. After 30 minutes or when you reconnect, go back and login to the above link again.