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1. How does ADSL work?
To
receive ADSL service, two ADSL modems are required, one on either
end of a telephone line. One modem is located in your home, while
the second modem is in the nearest telephone central office. These
modems are permanently connected to provide "always on" high-speed
Internet access. The modems digitally divide your telephone line
into 3 separate "channels" that separately handle your standard
telephone traffic as well as your upstream and downstream data communications.
We provide asymmetric
modem technology for maximum high-speed performance. As people seldom
upload the same volumes of data as they download, asymmetric modems
provide a larger downstream channel that allows more bandwidth and
faster transmission speeds without affecting the speed of upstream
data. For example, when you click on a link to see a Web page, your
computer sends only that "click" which is a relatively small amount
of data. In return, your computer receives a much larger volume
of data when the page loads. Expanding the downstream bandwidth
enhances speed and performance.
ADSL provides
downstream data transmission rates 50 to 150 times faster than a
dial-up modem Please note that the exact data transmission rates
depend on the length of your phone line to a telephone Central Office.
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2. Will my ADSL connection interfere with my phone service?
No, ADSL will not interfere with your phone service; you are able to use both simultaneously. Regular voice conversations use less than one percent of a telephone line’s capacity. ADSL technology uses the remaining 99 percent to transmit information 50 to 150 times faster than a conventional 28.8 Kbps modem. ADSL technology takes advantage of the unused capacity by dividing a copper telephone line into hundreds of segments, each of which is large enough to carry one telephone call.
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3. Will Smarttnet's ADSL service slow down when there are several customers
using the service?
No, your ADSL connection is not shared with others. There are no line-ups or traffic jams with ADSL technology because each user has their own dedicated high-speed connection to SmarttNet. However, you may experience some variation in speed if you have more than one computer linked simultaneously to SmarttNet ADSL from your home or when accessing various web sites.
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4. How does
SmarttNet ADSL compare to existing cable modem services?
Unlike cable modem service that relies on a network shared by all cable subscribers, SmarttNet uses ADSL technology that provides an Internet connection through your telephone line providing you with a secure and dedicated network. Your SmarttNet ADSL connection also provides you with your own bandwidth. Therefore, performance is not degraded during peak hours. In contrast, cable modem networks are configured as contention networks that means each user’s data must compete for upstream and downstream bandwidth. In addition, SmarttNet ADSL service does not require you to subscribe to cable service.
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5. Can I
get this service on my business line?
Yes. There are four plans available for your business.
For further details please refer to Managed ADSL.
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6. Does SmarttNet
ADSL work on all type of Telephone lines?
No, ADSL uses copper phone wires, if your phone lines use a fiber-optic connection ADSL will not work. Centrix, ISDN, or Inter-Connect lines are also incompatible with ADSL service. However, ADSL will work with your existing phone service and SmartTouch features as well as with most Enterphone systems (although an Enterphone may cause slight interruption in the data stream).
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7. Can I
use more than 1 computer at my home?
Yes, however, each PC will require an IP address. An alternative would be to install a Proxy device such as a Router or Fire Wall. SmarttNet provides managed Fire Wall Services, please call us or e-mail sales@smartt.com for more information.
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8. Do I get
a static IP address?
Yes. Each of our ADSL packages provide Static IP addresses.
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9. Does my phone line support ADSL Internet connection?
The majority of telephone lines in Alberta and BC support an ADSL Internet connection. By completing our [inquiry]
form we will be able to confirm ADSL availability in your area. You will receive the results in less than 2 hours.
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10. Can I install the ADSL Internet connection by myself?
Yes, you are able to setup the connection yourself. To download the instructions
please click on one of the links below:
ADSL setup instruction-business
ADSL setup instruction-business-include router
ADSL setup instruction-residential
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11. How can I check my ADSL connection speed?
To check the connection speed, click on the following link( this will show the approximate speed)
http://web.smartt.com/speedtest.aspx
, then select "Seattle server". when the test is complete you will see both a
download and upload speed. For accurate testing make sure only one computer is using Internet connection during the test.
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12. Why is my Internet connection slow?
There are number of reasons which may explain the reduced speed of your Internet connection. Some issues include: Your internal network, damaged cables and phone lines, viruses, unsecured wireless networks and file sharing programs. For the quickest resolution to your problem, we suggest contacting our technical support staff at via e-mail or telephone.
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13. Can I change my plan and how?
You can always change your plan. To alter your plan contact us at 604-473-9700 or email your request to sales@smartt.com.
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